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A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider's capabilities are arranged into services. The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform (SDP), which is a set of technology components that provide capabilities. An SDF governs and guides the use of SDP capabilities. ==Current use== Service delivery frameworks fall into two categories. # a general reference model for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The TM Forum (Service Delivery Framework ), as an example, is developed for the telecommunications industry. # a more refined reference model for service delivery. This kind of SDF, being more specific, applies to a particular market or service provider. The (Immunisation Service Delivery Framework ) of the (District Health Boards of New Zealand ) offers an example. Some vendors of service delivery platforms use the term "service delivery framework" to describe their product offerings. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「service delivery framework」の詳細全文を読む スポンサード リンク
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